These answers apply to purchases from shop.crtlu.me. We sell hardware only — official apps and your own subscriptions.
Does CRTLU Digital include IPTV or paid channels with TV boxes?
No. We sell hardware only. Use official apps and your own valid subscriptions. No preloaded paid content or unofficial streaming accounts are included.
What products does CRTLU Digital sell?
Android TV boxes (H96, HK1, MECOOL, X96/X98, Tanix, and more), compact projectors, portable label and tattoo transfer printers, wireless HDMI kits, and mini wireless keyboards.
Which countries do you ship to, and what does shipping cost?
Tracked international express shipping is available to major destinations including the US, Canada, UK, EU countries, Australia, and Japan. Shipping is a flat USD 12 per order with an estimated 7–18 business days in transit after processing. Final-mile delivery is handled by major international and local carriers such as DHL, UPS, FedEx, or the national postal service, depending on destination.
How do I choose a power plug?
Products supplied with a wall adapter require UK (BS 1363), EU (Europlug), or US (NEMA 1-15) selection at checkout. USB Type-C printer models do not require a wall-plug selection.
How does checkout and payment work?
Checkout uses Stripe. Card details are handled by Stripe and are not stored on shop.crtlu.me. Prices are shown in USD.
What is your return and warranty policy?
Buyers can request a return within 14 days of delivery subject to the returns policy. Hardware carries a 12-month limited warranty. See /returns/ and /warranty/ for details.
How should I choose RAM and storage on an Android TV box?
2GB RAM + 16GB storage suits light app use and a small app set. 4GB RAM with 32GB or 64GB storage is a better daily driver for more apps and smoother multitasking. Check each product page for exact configurations.
How can I contact support?
Email support@crtlu.me and include your order or Stripe checkout email for existing orders. Typical replies are within 24 business hours. WhatsApp chat is also available from the contact page.
Browse the catalog or read the buyer's guide.
Compare published models with structured specs, or start with our Android TV box buying guide.